Messages with Master Distillers

Use Messages on your member profile to see recent support and order chats, then open the full inbox when you need to reply or start a conversation.

Open Messages

Sign in at my.masterdistillers.net/login.
Open Profile → Messages (Account → Profile, then the Messages tab), or use View all on the Messages tab in the header bell.

You see recent conversations there. Choose Open full inbox (or Open chat) to continue in the full messaging screen.

Support and Orders

Inside the full inbox you will see:

Support — your conversation with Master Distillers
Orders — chats tied to a specific store order (when one exists)

Start a chat

Use Send message to Master Distillers in the full inbox when you need help. You need an active company on your account.

Each logged-in user has their own support thread today. A shared company-wide inbox (one thread for everyone on your company) is coming later. Until then, ask a teammate to share what support told them, or have the same person keep the conversation.

Email and attachments

You may get an email when someone replies. Attachments are limited to JPG, PNG, or PDF up to 5 MB.

Who can start chats

Members reply in their own support thread and in order chats they can access.
Master Distillers may open a chat with you.

Contact support if Messages redirects unexpectedly or you cannot attach a file that meets the rules above.

Related: Notifications.